Privacy Statement Wens Chalets B.V.

Wens Chalets respects your privacy and that of your fellow travellers. We therefore handle personal data with care and ensure that your information is processed confidentially and securely.

When do we process your personal data?

We process your personal data when you:

  • Request a quotation;
  • Book a holiday with us;
  • Use our services;
  • Sign up for our newsletter;
  • Visit our website, for example through cookies.

What data do we collect?

We may process, among other things, the following data:

  • Name, address and place of residence;
  • Email address and telephone number;
  • Details of fellow travellers;
  • Passport number, if this is necessary for purposes such as tourist tax or local registration requirements;
  • Payment details;
  • IP address and click behaviour, for example through cookies.

For what purposes do we use this data?

We use your personal data for the following purposes:

  • To process bookings, based on the performance of the agreement;
  • To contact you about your holiday, based on our legitimate interest;
  • To complete your registration, based on the performance of the agreement;
  • To send you newsletters, based on your consent;
  • To comply with legal obligations, for example in relation to tourist tax;
  • To improve our website, based on your consent for cookies.

Sharing data with third parties

We only share your data with third parties when this is necessary for the organisation of your holiday. This may include accommodation providers, local partners or ski equipment rental companies. These parties process your data only insofar as this is necessary and in accordance with the General Data Protection Regulation (GDPR).

If personal data is processed outside the European Economic Area, we ensure that appropriate safeguards are in place.

Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access and unlawful processing. This includes restricted access to systems, careful password management and encrypted communication via SSL/HTTPS.

Retention periods

We do not retain your personal data for longer than is necessary for the purpose for which it was collected. In most cases, we retain data for a maximum of 7 years after your last booking, unless a longer retention period is required by law, for example for tax purposes.

Your rights

Under the GDPR, you have the following rights:

  • The right to access your personal data;
  • The right to rectify incorrect or incomplete data;
  • The right to have your data erased, also known as the right to be forgotten;
  • The right to restrict processing;
  • The right to data portability;
  • The right to object to processing;
  • The right to withdraw your consent, for example for the newsletter.

You can exercise your rights by contacting us using the details below.

Cookies

Our website uses cookies. In our cookie policy, we explain which cookies we use and for what purposes. You can delete or block cookies at any time via your browser settings.

Contact details

Wens Chalets B.V.
Amsterdamsestraatweg 45B
1411 AX Naarden
The Netherlands

Tel: +31 (0)35 543 66 77
Email: info@wens.nl

Dutch Chamber of Commerce number: 32070617

If you have a complaint about the way we handle your personal data, you can also contact the Dutch Data Protection Authority via www.autoriteitpersoonsgegevens.nl.