When your question is not among the questions below feel free to send an e-mail to info@wens.nl. We will answer your question as soon as possible.

Booking information

I would like to book a towel package, what exactly does this mean?

Bed linen and towels are always included in the price at Wens Chalets. Upon arrival, you will receive a towel package which exists of 2 towels (a bigger and smaller one). The staff will change the package on Tuesday and Thursday.

Taking the environment into consider, we would kindly ask you to inform the chalet staff in case you do not find it necessary to receive fresh towels.

When will I receive the travel documents?

You will receive your travel documents by email 7 weeks before departure. These documents contain practical information about your vacation. The travel documents include, among other things, the email address and phone number of the chalet and/or staff, vouchers, and any necessary additional information about the chalet.

Can I get any discount via Wens Chalets on my ski pass, ski rental and/or ski lessons?

In many cases this is indeed the case! The staff has then found out for you on the spot which supplier offers the best quality and service and has agreed a discount with this supplier for you. Always ask our staff before you make a reservation yourself. Our staff is happy to help you with this.

Chalet staff

When can I reach the chalet staff?

Two weeks before departure you will receive an email from the chalet staff to coordinate the final details of your stay.
If you have any questions before then, please contact our colleagues at the head office, which can be reached at info@wens.nl or by calling 035-5436677.


When does the chalet staff have a day off?

With a week stay, the staff has a day off on Wednesday.
For a short stay, this is Tuesday or Thursday.

On the staff's day off, as much as possible in terms of breakfast is ready for you. The staff will also explain to you the night before where you can find everything and how the oven works, for example. The chalet staff can advise you in advance which restaurants are nice to book, or how everything works in the kitchen in the chalet to prepare your own meal.

You can therefore use the kitchen on the chalet staff's day off, but you must take care of your own groceries. We also indicate that the staff likes to start the next day in a clean kitchen and dining room. Of course you can move their day off to another day of your choice in consultation with the staff!

What are the activities of the chalet staff?

The Wens concept does not offer a hotel service. For example, we do not make the beds every day. The chalet staff does keep the common areas clean, and the trash cans in the bathroom are kept up to date. In addition, the staff is mainly concerned with preparing the food, keeping the guest fridge stocked, making the guests feel comfortable and providing the guests with information where necessary. 

Does the staff have a day-off during the week?

Yes, the staff will have a day off on Wednesdays. On Tuesday evening, the staff will prepare the breakfast for the following morning. You may use the kitchen on Wednesday night yourselves provided that you bring your own groceries. It is very much appreciated that the kitchen and dining room are cleaned before the staff returns on Thursday. 

Can we agree with the staff on the time to have dinner?

In each chalet dinner will start between 18.00 and 19.30 o’clock. If you hired the chalet for sole use, you may always consult with your staff at what time you would want your dinner to start. It would also be a possibility to have the child’s dinner before.

Do the chalet staff sleep in the same chalet?

In most chalets, the staff stays in the chalet. They have their own room with facilities. In some chalets, the staff lives elsewhere (but nearby).


Can we give the staff our dietary requirements?

During the season the staff makes use of the guidelines of the week menu to guarantee the highest quality.
The daily menu includes three courses with a great variety of ingredients. This is why we assume that in case you do not like a specific ingredient, there always are enough alternatives to enjoy. You are always free to ask the staff for a little change in the menu. In case there are any allergies, please inform us at least 2 weeks before departure.
We can not guarantee your specific eating wishes if you notify the staff upon arrival, but the staff will do everything in their power to make sure your needs are met.

In your chalet

What is the address of our chalet?

The travel documents you receive from us when the final payment has been made contain all the information you need, such as the address of the chalet, the telephone number and email address of the chalet staff, but also information about ski hire, ski passes and ski lessons.


What is the check-in and check-out time?

From 16:00 we can give you a warm welcome in the Wens Chalet.
On the day of departure, we ask you to check out no later than 10:00 am.


Can we check in earlier?

In most cases it is not possible to check in earlier, because the staff is busy from 10:00 to clean and prepare the chalet for your arrival.


Can we leave our luggage at the chalet before check-in time and change?

Unfortunately, this is often not possible, because the staff is busy cleaning the chalet due to the departure of the group before you. That is why we have a check-in time of 4:00 PM. In some cases it is possible to store the luggage. You can coordinate this directly with the chalet staff. They will contact you 2 weeks before arrival to discuss the final details of your stay.


Where can I park and are there costs involved?

The parking spaces at the houses in the villages of Sankt Anton, Sölden, Gerlos, Fiss, Serfaus, and Saalbach are rented by Wens Chalets from the property owner or the municipality. Additional charges apply for this service. This is why parking at the house in these villages is subject to a fee.

  • The cost of parking at the chalet is Euro 50 per parking space for a week-long stay.
  • The cost of parking at the chalet is Euro 25 per parking space for a short stay.
Are towels provided in the chalet?

Towels and bed linen are always available in the chalet. Towels are changed twice for weekly stays and once for short stays.


Is there shower gel or shampoo available in the chalet?

In each bathroom of our chalets, you'll discover a convenient treat – a soap dispenser filled with a delightful 2-in-1 combination of shower gel and shampoo. Enjoy the luxury of a refreshing shower experience at your fingertips!

Does Wens provide bed linen/ are the beds made on arrival?

Yes, Wens Chalets provides bed linen and the chalet staff ensures that the beds are made before arrival.
During the week, the staff no longer makes your bed, but the staff is engaged in cooking and other cleaning activities.


Are there children cots and chairs available?

Each chalet has 1 cot and 1 high chair available. In the child friendly chalets there are more of these cots and chairs available. If you would like to use a cot, we ask you to indicate this on your application form which you will receive after you made a reservation.

Can my dog come along?

In a number of chalets it is allowed to bring a dog (on request).
But in many cases, the homeowner unfortunately does not allow you to bring your pet into the chalet.
In any case, you can request this in consultation with our Reservations department.


Is there a washing machine in the chalet?

Each chalet will have a washing machine but this is intended for use by the staff only. It is always possible to ask the staff whether it would be possible to make use of the washing machine for urgent purposes.

Will lunch be served in the chalets?

Lunch is not included during your stay. The staff will not prepare lunch and it is also not possible to use the breakfast bread for lunch. If you do want lunch, there are three options:
* Round lunch time you will return to the chalet to have lunch. The staff could order extra bread and charge this with you. You can buy additional products yourself and have lunch in the chalet. We would kindly ask you to clean up everything afterwards.
* You could order lunch packets which the staff will prepare for you. A lunch package consists of 2 sandwiches, a piece of fruit, a candy bar and a drink. The price for this is €5,- p.p.
* In the child-friendly chalets, the lunch for the children is included. When you will make use of our childcare service, the costs for a child’s lunch will be €2,50 per child. 

Is there wifi available in the chalet?

There is wifi available in the living room of all of our chalets. In some of the chalets there is also wifi available in the bed rooms.

Is there a CD and/or DVD-player or TV in the chalet?

Each chalet has a stereo system available. A TV and a DVD player will be present in a number of our chalets. Not all TV’s have a satellite connection. If you would like to get some more detailed information about the presence of various equipment, we kindly ask you to contact one of our office staff.

What is the smoking policy in the wens chalets?

In all of our chalets, it is not allowed to smoke. When you would like to smoke outside of the chalet, we would kindly ask you not to throw them away outside.  You can always ask the chalet staff for an ashtray. 

Are there any toys available in the chalets?

There are enough toys present in our child-friendly chalets. 

Meals and Drinks

What is included during our stay?

During your stay in one of our Wens Chalets, an extensive breakfast buffet, a three-course dinner and all drinks (beer/wine/soft drinks/tea and coffee) during the day are included in the price.

Are drinks only included during dinner?

Drinks are included throughout the day. Each chalet has a guest refrigerator, which is always replenished by the staff. You can just grab your drinks whenever you want.
However, the staff supervises the amount of alcohol that is consumed.


Which diets do you take into account?

We take intolerances and dietary requirements, such as vegetarian, gluten and vegan, into account. We find nut intolerances very risky, because ingredients can also contain traces of nuts. We also really ask our guests to think along with the staff and to show their own initiative and attentiveness. 

Can we indicate what we like or don't like?

You can tell the staff what you like and don't like. The staff works with a pre-compiled Wens Menu that does leave room for their own input. When the staff contacts you two weeks before departure, you can discuss your wishes. The chalet staff will think along with you, but it is not possible to put together a menu yourself. 

What includes the breakfast buffet?

Our delicious breakfast buffet is available between 07:30 and 09:00 and includes:

- Yogurt and milk

- Fruit

- Different types of breakfast cereals

- Scrambled eggs / boiled egg / omelette

- Different types of bread with various fillings on the table

- Beverages: coffee, tea, apple juice and orange juice

- Every day something extra delicious on the table (French toast/smoothies/pancakes)

Dinner on arrival day

On the day of arrival, dinner is served at 7:00 PM.
If you expect to arrive later, we kindly ask you to contact your chalet staff.
You will receive the telephone number of the staff 2 weeks before departure.


Difference Standard and Beverage XL package

The following drinks are offered as standard in the chalet:
- Beer
- Alcohol-free beer
- White wine
- Red wine
- Soft drink
- Coffee
- Tea

If you want more choice, we can offer our Beverages XL Package for an additional cost of 35 euros per person per week or 25 euros for a short stay.
This package can only be booked in advance, only by the whole group. It is only possible to book this package if you stay in a private chalet.

Deluxe Beverage Package:
- Aperol
- Sparkling wine
- Stiegl beer (upgrade from the normal beer)
- White beer
- Energy drink
- Tonic



Prices and accounting

When will I receive the invoice for my stay? How much is the deposit?

You will receive your invoice after you confirmed your booking with us and after we received your application form. We require a deposit of 25% of the total amount. The residual amount needs to be paid eight weeks prior to departure, but you will only receive one invoice for both payments.

How much is the price made up for an individual guest?

The price which is published on our website, is the price per (adult) person per week. Children up to 1 years old stay for free. The price for children from 2 up to 3 years old is €250,- Children from 4 up to 10 years old get 30% off the published price (provided that the children stay in their parents room. If there are more children between 4 and 10 years old, they will need to have their own room.

How is the price made up for a group?

In order to rent the entire chalet, you should meet a minimum amount of full paying persons per chalet times the published price. When some of the minimum number of persons are children, for the children the adult price should be paid. The children must pay the adult price until the lower limit for private hire of the chalet is achieved.

Every child younger then 11 years old will receive a discount when the total number of guests exceeds the minimum required number of guests. The discount for children from 4 up to 11 years old is 30%. Children from 1 up to 3 years old, pay a standard price of €250,-. Children up to 1 years old, come for free.

Every adult above the minimum prescribed number of persons in high season (even though the week is in a low season) gets 30% discount. If  you have less people than the minimum prescribed number, you must pay the full price (up to the minimum number) in order to rent your private chalet. However, you will receive €50,- discount for each empty  bed (up to the minimum number).

On which account number can I transfer the payments?

You can transfer the amount of your payment to Wens Chalets in Baarn, the Nederlands. Please use the account number mentioned below and also indicate your payment with the booking code and invoice number.

Wens Chalets bv
IBAN NL72 ABNA 0643 1208 07
Swiftcode ABNANL2A

My travel mates and I would like to pay separately, is that possible?

We will create an invoice for  your entire group. If you want to pay separately, please mention the booking code and invoice number with your payment.

How much do we pay for the tourist tax?

The price of the tourist tax depends on the destination. Every village has its own tourist tax.
In the last few years most of the villages charge more and more for the tourist tax. In most of the villages the tourist tax will be in between €1,50 and €3,50 per person per night. In most cases children under 12 years will not have to pay any tourist tax.

The tax needs to be paid up on arrival, you can arrange this with the chalet hosts. After that, they will hand it over to the local municipality. So the tax is not included in the price. 

Skiing, snowboarding and other activities

Where can I get my ski/snowboard equipment?

In most ski areas we have a partnership with the local ski rental shop. We can usually offer a discount of between 5% and 10% on the rental of ski/snowboard equipment. A number of ski areas have a handy website link for this and you can easily reserve your equipment and pay online. You will receive this link by email when you have paid the remaining amount of your booking.


Where can we book ski lessons?

Many ski areas often have several ski schools. Unfortunately we cannot offer a discount on ski lessons. If you want to be sure of lessons, we recommend that you book lessons in advance via the website of the ski school. The ski schools with which we have good experiences are listed below per village:

Santa Cristina - Ski School S.Cristina

Fieberbrunn - S4 Schischule

Finkenberg - Ski School Finkenberg

Fiss - Ski school Fiss-Ladis

Wagrain - Ski & Snowboard School Wagrain

Gerlos - Ski School Gerlos Total

Hinterglemm - Ski School Snow & Fun

Ischgl - Ski School Ischgl

Saint Anton - Ski School Arlberg

Serfaus - Ski School Serfaus

Solden - Ski School Vacancia

Stuben - Ski School Stuben am Arlberg

Chatel - ESF Chatel

Morzine - Easy-to-Ride

Les Gets - ESF Lesson Gets

Les Menuires - ESF Les Menuires

St. Christoph - Ski School Arlberg

What are the activities that non-skiers can do?

It is advisable to consult the tourist office of the village where you are staying for all other activities besides skiing.

We have listed these for you:

Otztal Arena (Sölden)


Ski Amade (Wagrain)

Zillertal Arena (Gerlos)

Zillertal 3000 (Finkenberg)

Skicircus Fieberbrunn - Saalbach - Hinterglemm

Silvretta Arena (Ischgl)

Kitzbühler Alpen (Kirchberg)

Ski Arlberg (Sankt Anton, Sankt Christoph & Stuben)

Les Trois Vallees (Les Menuires, Les Gets)

Portes du Soleil (Chatel, Morzine)

Val Gardena (Santa Christina)


Where do I get my ski pass?

You can buy a ski pass at the bottom of the central lift in every ski area. You can do this on the spot, no advance reservation is required. If you are with a large group, it is sometimes possible to make a group reservation in advance. When possible, this is often also stated on the website of the tourist office (the local tourist office) of your destination.


Can I get a discount on my ski pass?

Unfortunately, Wens Chalets does not offer discounts on ski passes. Discounts on ski passes are generally not given either.
With the exception of the ski area of Sölden, which offers an early bird discount. More information can be found on the Sölden website.
In France it is often also possible to get a discount on the ski pass. We kindly ask you to inquire about this with your chalet staff.


Travel information

Would I need a motor way sticker for travelling to the destination?

Austria or Swiss

For driving on the Austrian or Swiss highways (A-roads) and motorways (S road, B180, B302 and S1) a motor way sticker is necessary.

The costs for the stickers are approximately as following:
Austria valid for 10 days: around €9,-
Austria valid for 2 months: around: €25.-

The stickers can be obtained in Austria at the border or at any cigar shops or service stations. Driving without a valid motorway sticker will risk a major penalty. Federal police or customs will have the power to charge a fine up to €240,-. 


In France you pay toll for having access to the motor ways. Normally for the winter sports destinations, you would have to pay approximately €40 tot €55 for a one way.


In Italy you have to pay toll for using the Brennerpas (approximately €8,50 per one way) and also for the autostrada. Up to the exit to Val Gardena this is more or less €2,00.

At what time are we expected in the chalet on the day of arrival?

We kindly ask you to check-in after 4 p.m. The previous group will leave the chalet at 10.00 A.M. if you would like to go skiing on the day of arrival, unfortunately it would not be possible changing your clothes in the chalet. You can always contact the staff and check whether there are any other possibilities regarding your luggage.

In between 10.00 and 14.00 o’clock the staff will clean the chalet, they really need this time to prepare the chalet for you. Unfortunately it would also not be possible to leave your belongings at the chalet to have another day of skiing, because the new guests will arrive from 4 p.m. and you can not make use of the facilities of the chalet anymore.

Is it possible to book a transfer through Wens Chalets?

Wens Chalets can in most cases arrange for a transfer from the airport or train station to your chalet. We request quotes from the transfer company and send you a price indication. The exact price depends on flight times/train times. Please note that prices can fluctuate and we will only receive the exact price after final approval.


Do you also book flights or trains, or bus trips?

We do not book flights or train travel. In some cases we can organize bus trips.
Feel free to contact our Reservations department at info@wens.nl or call 035-5436677.

Can I charge my electrical vehicle at the chalet?

It is not possible to charge your electric car. Public charging stations are available in most ski resorts.

Wens Chalets formula

What does a catered chalet mean precisely?

A catered chalet is the ideal combination between the comfort of your own house and the luxury of a hotel. During your stay in one of the Wens Chalets you will not need to worry about cleaning, buying groceries, washing the dishes or other household tasks. Also you will not need to look for a restaurant at night for as the staff members will cook a wonderful three meal course for you. In short you can enjoy your well-deserved skiing holiday.

What is included and not included in the price?

Below is listed what's included and excluded with Wens Chalets


  • 7 x overnight;
  • 7 x breakfast;
  • 6 x 3-course dinner;
  • All drinks (excluded strong alcoholic drinks);
  • Bedding;
  • Towels;
  • Firewood if a fire is present;
  • Sauna use (between 17:00 and 19:00), if present in the catered chalet; 
  • Whirlpool and solarium, if facilities are present in the catered chalet;
  • Dutch chalet staff to prepare breakfast and dinner, home care, information and assistance in arranging ski passes, ski rental and ski school.


  • Strong alcoholic drinks;
  • Lunch;
  • Tourist tax;
  • Snacks on returning home (if desired by booking extra our Comfort Package);
  • Travel and cancellation insurance (if desired);
  • One-time € 35,00 reservation fee;
  • Ski passes;
  • Transportation.

Additional options

Wens Chalets offers you the ability to create a more enjoyable stay in one of our catered chalets. Below are the prices of our extras:                                              

Deluxe package


Beverages XL package 


Baby bed and baby chair (on request)  



Childcare (click here for more information) per session per babysitter




€ 75,00


What does an average menu look like?

For us, good food and an elaborate dinner are key components of a successful skiing holiday. The chalet staff spend much time, care and attention to the preparation of your dinner. To give you an idea of what you can expect during your stay we have prepared a sample menu for you. 

Basil Bruschetta with fresh tomato and mozzarella

Meat loaf with roasted onions, mushrooms and tomatoes
Pomme Gratin
Salad with red onion, cucumber, feta and olives

Poached pears with chocolate mousse


Giant Mushrooms stuffed with bacon and bleu ‘dAuvergne served with a warm ‘Morzinoise’ roll


Braised cod with a mustard cream sauce, mashed potatoes and roasted winter vegetables


Warm pear apple crumb pie with ice cream

Would it also be possible to reserve a room in the chalet individually?

Initially, our chalets are only available for sole use, but Wens Chalets also proposes many weeks to be open for individual bookings. So yes, you are able to reserve a room in a chalet individually. You book the desired number of rooms and we ensure that the rooms will be booked by others. Our office staff can tell you exactly which chalet, in your desired week is open for individual reservations. Together with the other guests you will share the living/dining room and other general facilities.

Is a short stay in a Wens Chalet negotiable?

A stay of less than a week is also possible with Wens Chalets.
We offer 2 short ski's, with a fixed arrival/departure on Saturday:

Saturday - Tuesday/Wednesday
Tuesday - Wednesday - Saturday

If you would like to book a short ski, we advise you to contact us, so we can send you an offer.
You can send an e-mail to info@wens.nl or call us on 035-543 66 77.

Can I also stay in a Wens Chalet with my company?

Wens Chalets also has chalets which are available for a stay with your colleagues. In that case, most of the beds have separate matrasses and the rooms their own facilities. With your company you will have your own chalet available for sole use.