Bed linen and towels are always included in the price at Wens Chalets. Upon arrival, you will receive a towel package which exists of 2 towels (a bigger and smaller one). The staff will change the package on Tuesday and Thursday.
Taking the environment into consider, we would kindly ask you to inform the chalet staff in case you do not find it necessary to receive fresh towels.
You will receive your travel documents by email 7 weeks before departure. These documents contain practical information about your vacation. The travel documents include, among other things, the email address and phone number of the chalet and/or staff, vouchers, and any necessary additional information about the chalet.
With a week stay, the staff has a day off on Wednesday.
For a short stay, this is Tuesday or Thursday.
On the staff's day off, as much as possible in terms of breakfast is ready for you. The staff will also explain to you the night before where you can find everything and how the oven works, for example. The chalet staff can advise you in advance which restaurants are nice to book, or how everything works in the kitchen in the chalet to prepare your own meal.
You can therefore use the kitchen on the chalet staff's day off, but you must take care of your own groceries. We also indicate that the staff likes to start the next day in a clean kitchen and dining room. Of course you can move their day off to another day of your choice in consultation with the staff!
The Wens concept does not offer a hotel service. For example, we do not make the beds every day. The chalet staff does keep the common areas clean, and the trash cans in the bathroom are kept up to date. In addition, the staff is mainly concerned with preparing the food, keeping the guest fridge stocked, making the guests feel comfortable and providing the guests with information where necessary.
Yes, the staff will have a day off on Wednesdays. On Tuesday evening, the staff will prepare the breakfast for the following morning. You may use the kitchen on Wednesday night yourselves provided that you bring your own groceries. It is very much appreciated that the kitchen and dining room are cleaned before the staff returns on Thursday.
During the season the staff makes use of the guidelines of the week menu to guarantee the highest quality.
The daily menu includes three courses with a great variety of ingredients. This is why we assume that in case you do not like a specific ingredient, there always are enough alternatives to enjoy. You are always free to ask the staff for a little change in the menu. In case there are any allergies, please inform us at least 2 weeks before departure.
We can not guarantee your specific eating wishes if you notify the staff upon arrival, but the staff will do everything in their power to make sure your needs are met.
In your chalet
Unfortunately, this is often not possible, because the staff is busy cleaning the chalet due to the departure of the group before you. That is why we have a check-in time of 4:00 PM. In some cases it is possible to store the luggage. You can coordinate this directly with the chalet staff. They will contact you 2 weeks before arrival to discuss the final details of your stay.
The parking spaces at the houses in the villages of Sankt Anton, Sölden, Gerlos, Fiss, Serfaus, and Saalbach are rented by Wens Chalets from the property owner or the municipality. Additional charges apply for this service. This is why parking at the house in these villages is subject to a fee.
- The cost of parking at the chalet is Euro 50 per parking space for a week-long stay.
- The cost of parking at the chalet is Euro 25 per parking space for a short stay.
Lunch is not included during your stay. The staff will not prepare lunch and it is also not possible to use the breakfast bread for lunch. If you do want lunch, there are three options:
* Round lunch time you will return to the chalet to have lunch. The staff could order extra bread and charge this with you. You can buy additional products yourself and have lunch in the chalet. We would kindly ask you to clean up everything afterwards.
* You could order lunch packets which the staff will prepare for you. A lunch package consists of 2 sandwiches, a piece of fruit, a candy bar and a drink. The price for this is €5,- p.p.
* In the child-friendly chalets, the lunch for the children is included. When you will make use of our childcare service, the costs for a child’s lunch will be €2,50 per child.
Each chalet has a stereo system available. A TV and a DVD player will be present in a number of our chalets. Not all TV’s have a satellite connection. If you would like to get some more detailed information about the presence of various equipment, we kindly ask you to contact one of our office staff.
Meals and Drinks
We take intolerances and dietary requirements, such as vegetarian, gluten and vegan, into account. We find nut intolerances very risky, because ingredients can also contain traces of nuts. We also really ask our guests to think along with the staff and to show their own initiative and attentiveness.
You can tell the staff what you like and don't like. The staff works with a pre-compiled Wens Menu that does leave room for their own input. When the staff contacts you two weeks before departure, you can discuss your wishes. The chalet staff will think along with you, but it is not possible to put together a menu yourself.
Our delicious breakfast buffet is available between 07:30 and 09:00 and includes:
- Yogurt and milk
- Different types of breakfast cereals
- Scrambled eggs / boiled egg / omelette
- Different types of bread with various fillings on the table
- Beverages: coffee, tea, apple juice and orange juice
- Every day something extra delicious on the table (French toast/smoothies/pancakes)
The following drinks are offered as standard in the chalet:
- Alcohol-free beer
- White wine
- Red wine
- Soft drink
If you want more choice, we can offer our Beverages XL Package for an additional cost of 35 euros per person per week or 25 euros for a short stay.
This package can only be booked in advance, only by the whole group. It is only possible to book this package if you stay in a private chalet.
Deluxe Beverage Package:
- Sparkling wine
- Stiegl beer (upgrade from the normal beer)
- White beer
- Energy drink
Prices and accounting
The price which is published on our website, is the price per (adult) person per week. Children up to 1 years old stay for free. The price for children from 2 up to 3 years old is €250,- Children from 4 up to 10 years old get 30% off the published price (provided that the children stay in their parents room. If there are more children between 4 and 10 years old, they will need to have their own room.
In order to rent the entire chalet, you should meet a minimum amount of full paying persons per chalet times the published price. When some of the minimum number of persons are children, for the children the adult price should be paid. The children must pay the adult price until the lower limit for private hire of the chalet is achieved.
Every child younger then 11 years old will receive a discount when the total number of guests exceeds the minimum required number of guests. The discount for children from 4 up to 11 years old is 30%. Children from 1 up to 3 years old, pay a standard price of €250,-. Children up to 1 years old, come for free.
Every adult above the minimum prescribed number of persons in high season (even though the week is in a low season) gets 30% discount. If you have less people than the minimum prescribed number, you must pay the full price (up to the minimum number) in order to rent your private chalet. However, you will receive €50,- discount for each empty bed (up to the minimum number).
The price of the tourist tax depends on the destination. Every village has its own tourist tax.
In the last few years most of the villages charge more and more for the tourist tax. In most of the villages the tourist tax will be in between €1,50 and €3,50 per person per night. In most cases children under 12 years will not have to pay any tourist tax.
The tax needs to be paid up on arrival, you can arrange this with the chalet hosts. After that, they will hand it over to the local municipality. So the tax is not included in the price.
Skiing, snowboarding and other activities
In most ski areas we have a partnership with the local ski rental shop. We can usually offer a discount of between 5% and 10% on the rental of ski/snowboard equipment. A number of ski areas have a handy website link for this and you can easily reserve your equipment and pay online. You will receive this link by email when you have paid the remaining amount of your booking.
Many ski areas often have several ski schools. Unfortunately we cannot offer a discount on ski lessons. If you want to be sure of lessons, we recommend that you book lessons in advance via the website of the ski school. The ski schools with which we have good experiences are listed below per village:
Santa Cristina - Ski School S.Cristina
Fieberbrunn - S4 Schischule
Finkenberg - Ski School Finkenberg
Fiss - Ski school Fiss-Ladis
Wagrain - Ski & Snowboard School Wagrain
Gerlos - Ski School Gerlos Total
Hinterglemm - Ski School Snow & Fun
Ischgl - Ski School Ischgl
Saint Anton - Ski School Arlberg
Serfaus - Ski School Serfaus
Solden - Ski School Vacancia
Stuben - Ski School Stuben am Arlberg
Chatel - ESF Chatel
Morzine - Easy-to-Ride
Les Gets - ESF Lesson Gets
Les Menuires - ESF Les Menuires
St. Christoph - Ski School Arlberg
It is advisable to consult the tourist office of the village where you are staying for all other activities besides skiing.
We have listed these for you:
Otztal Arena (Sölden)
Ski Amade (Wagrain)
Zillertal Arena (Gerlos)
Zillertal 3000 (Finkenberg)
Skicircus Fieberbrunn - Saalbach - Hinterglemm
Silvretta Arena (Ischgl)
Kitzbühler Alpen (Kirchberg)
Ski Arlberg (Sankt Anton, Sankt Christoph & Stuben)
Les Trois Vallees (Les Menuires, Les Gets)
Portes du Soleil (Chatel, Morzine)
Val Gardena (Santa Christina)
You can buy a ski pass at the bottom of the central lift in every ski area. You can do this on the spot, no advance reservation is required. If you are with a large group, it is sometimes possible to make a group reservation in advance. When possible, this is often also stated on the website of the tourist office (the local tourist office) of your destination.
Unfortunately, Wens Chalets does not offer discounts on ski passes. Discounts on ski passes are generally not given either.
With the exception of the ski area of Sölden, which offers an early bird discount. More information can be found on the Sölden website.
In France it is often also possible to get a discount on the ski pass. We kindly ask you to inquire about this with your chalet staff.
Austria or Swiss
For driving on the Austrian or Swiss highways (A-roads) and motorways (S road, B180, B302 and S1) a motor way sticker is necessary.
The costs for the stickers are approximately as following:
Austria valid for 10 days: around €9,-
Austria valid for 2 months: around: €25.-
The stickers can be obtained in Austria at the border or at any cigar shops or service stations. Driving without a valid motorway sticker will risk a major penalty. Federal police or customs will have the power to charge a fine up to €240,-.
In France you pay toll for having access to the motor ways. Normally for the winter sports destinations, you would have to pay approximately €40 tot €55 for a one way.
In Italy you have to pay toll for using the Brennerpas (approximately €8,50 per one way) and also for the autostrada. Up to the exit to Val Gardena this is more or less €2,00.
We kindly ask you to check-in after 4 p.m. The previous group will leave the chalet at 10.00 A.M. if you would like to go skiing on the day of arrival, unfortunately it would not be possible changing your clothes in the chalet. You can always contact the staff and check whether there are any other possibilities regarding your luggage.
In between 10.00 and 14.00 o’clock the staff will clean the chalet, they really need this time to prepare the chalet for you. Unfortunately it would also not be possible to leave your belongings at the chalet to have another day of skiing, because the new guests will arrive from 4 p.m. and you can not make use of the facilities of the chalet anymore.
Wens Chalets can in most cases arrange for a transfer from the airport or train station to your chalet. We request quotes from the transfer company and send you a price indication. The exact price depends on flight times/train times. Please note that prices can fluctuate and we will only receive the exact price after final approval.
Wens Chalets formula
A catered chalet is the ideal combination between the comfort of your own house and the luxury of a hotel. During your stay in one of the Wens Chalets you will not need to worry about cleaning, buying groceries, washing the dishes or other household tasks. Also you will not need to look for a restaurant at night for as the staff members will cook a wonderful three meal course for you. In short you can enjoy your well-deserved skiing holiday.
Below is listed what's included and excluded with Wens Chalets
- 7 x overnight;
- 7 x breakfast;
- 6 x 3-course dinner;
- All drinks (excluded strong alcoholic drinks);
- Firewood if a fire is present;
- Sauna use (between 17:00 and 19:00), if present in the catered chalet;
- Whirlpool and solarium, if facilities are present in the catered chalet;
- Dutch chalet staff to prepare breakfast and dinner, home care, information and assistance in arranging ski passes, ski rental and ski school.
- Strong alcoholic drinks;
- Tourist tax;
- Snacks on returning home (if desired by booking extra our Comfort Package);
- Travel and cancellation insurance (if desired);
- One-time € 35,00 reservation fee;
- Ski passes;
Wens Chalets offers you the ability to create a more enjoyable stay in one of our catered chalets. Below are the prices of our extras:
Beverages XL package
Baby bed and baby chair (on request)
For us, good food and an elaborate dinner are key components of a successful skiing holiday. The chalet staff spend much time, care and attention to the preparation of your dinner. To give you an idea of what you can expect during your stay we have prepared a sample menu for you.
Basil Bruschetta with fresh tomato and mozzarella
Meat loaf with roasted onions, mushrooms and tomatoes
Salad with red onion, cucumber, feta and olives
Poached pears with chocolate mousse
Giant Mushrooms stuffed with bacon and bleu ‘dAuvergne served with a warm ‘Morzinoise’ roll
Braised cod with a mustard cream sauce, mashed potatoes and roasted winter vegetables
Warm pear apple crumb pie with ice cream
Initially, our chalets are only available for sole use, but Wens Chalets also proposes many weeks to be open for individual bookings. So yes, you are able to reserve a room in a chalet individually. You book the desired number of rooms and we ensure that the rooms will be booked by others. Our office staff can tell you exactly which chalet, in your desired week is open for individual reservations. Together with the other guests you will share the living/dining room and other general facilities.
A stay of less than a week is also possible with Wens Chalets.
We offer 2 short ski's, with a fixed arrival/departure on Saturday:
Saturday - Tuesday/Wednesday
Tuesday - Wednesday - Saturday
If you would like to book a short ski, we advise you to contact us, so we can send you an offer.
You can send an e-mail to firstname.lastname@example.org or call us on 035-543 66 77.