Guest experiences and reviews
We would like to share other guests’ feedback of Wens Chalets with you. We send our guests a survey after a stay in one of our catered chalets and ask them to write a review. These reviews are listed below. Of course you can also find reviews about Wens Chalets on Zoover and Tripadvisor.
I would highly recommend booking with Wens Chalets. Our experiences have been great. We are a large group with different dietary needs and the chalet staff have been incredibly accommodating. We were given a warm welcome and lots of tips and advice on the best places to go, how to get around, where to buy things we needed and local medical services. They even offered to make a birthday cake for my daughter when they heard we had struggled to buy one! The chalet was clean and cosy and had plenty of space for us all to socialise.
Our group had a great time at Chalet Rosa in Fiss. The resort itself is charming and very family oriented. In terms of the Chalet it was very comfortable for our group which consisted of 8 adults and 10 children. I don't think the floor plan does it justice because the bedrooms were spacious and the area in general sufficiently big enough for us all. Beds were also comfortable. The real difference maker for us were the staff - Yinthe and Karlien, who were fantastic. The food was great overall and they also ensured all children (and their tastes) were catered for. In addition they were personable and approachable, and able to give us advice and generally make our stay memorable. I would recommend Fiss and Chalet Rosa!
Chalet Levett is a good chalet, in a great location that's minutes from a gondola, bus stop, and the town. Our hosts – Alicia, Elroy, & Sarah – were superb. They were very understanding and helpful when some returned late to dinner and also accommodating when one of the group was hospitalised. They really were an excellent team and the food was great too – flavours, variety, portions, dietary requirements all very good. How do I book them next time!? :)
Summary: Chalet Levett is ideally located for the ski lift and not too far from the town (5 min walk). Ample parking for 5 cars onsite . Great chalet to accommodate a large group of 22. The good things: The catering was first class, Elroy, Sarah and Alicia were great hosts, super flexible and accommodating. The chalet is very clean, nothing was too much trouble for them. Small room for improvement: the chalet is a bit frayed at the edges (eg cracked toilet pans, bathroom tiles, sink basins). Minor point, but important, the hall/stair carpets need refitting, small tacks were poking up in places where the carpets have moved.
