COVID-19 guarantee

The outbreak of the global Covid-19 pandemic is creating uncertainty for consumers when booking a ski holiday for the 2020-2021 season. What if there is another outbreak, do I lose my money? Or do I get a voucher again?

We offer a unique  refund guarantee especially for our guests. Without this guarantee, Wens Chalets is obliged to offer you a comparable alternative first. Locking down an area by Covid-19 resulted in receiving a voucher which can be used the next season. If you don´t wish to receive a voucher, but you wish to receive a refund when your ski holiday can´t take place because of Covid-19? Then the  refund guarantee offers a suitable alternative. For only a small additional charge you are assured that you will not receive a voucher, but your travel sum back in case of the closure of the destination during the period of your stay due to a Covid-19 outbreak.

We would like to offer our guests peace of mind when booking their Wens Chalet. Everyone can look forward to a delightful  ski holiday with confidence and pleasure in the upcoming season!

Download here the F.A.Q.